Questions or requests? To submit privacy-related questions or requests, please call our toll-free number at 855-756-4738 or send us an email at Participant_services@empower-retirement.com. Please do not put any confidential or personal account information in an email request.
This Privacy Notice for California Residents is intended to be supplemental to, and not replace,
the State of California (you). We adopt this notice to comply with the California Consumer
Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used
in this notice.
As a financial services provider, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (personal information). In particular, depending on what our relationship is with you or which Empower products or services you use, we may collect the following categories of personal information (some of these categories may overlap):
|Categories of personal information||Sources||Business purpose|
|D. Commercial information||From you, our service providers or third parties|
|E. Biometric information||From you when you call our service center (voiceprint data)|
|F. Internet or other similar network activity||From you, our service providers or third parties|
|G. Geolocation data||From you, your plan sponsor (employer or former employer), our service providers or third parties|
|H. Sensory data||From you when you call our service center (voiceprint data)|
|I. Professional or employment-related information||From you, your plan sponsor (employer or former employer), our service providers or third parties|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))||Not collected||Not applicable|
|K. Inferences drawn from other personal information||From you, our service providers or third parties|
Personal information does not include:
We obtain information directly from you. For example, we obtain information from forms you complete on our website or from observing your actions on our website or interactions with our advertisers. In addition, we obtain the categories of personal information listed above from the following other sources:
We use the personal information we collect for one or more of the following business purposes:
We may disclose your personal information to a third party for a business purpose such as detecting security incidents; performing services on behalf of the retirement plan sponsor or employer, or to offer you our own services and products. Disclosures may be made to service providers providing advertising and marketing services, internal research, and quality control. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties: service providers, vendors, suppliers, subcontractors, auditors or any regulatory authorities. The categories of personal information we may share with such third parties may include: identifiers, personal information categories listed in the California Customer Records statute, protected classification characteristics under applicable law, commercial information, biometric information, internet or network activity, geolocation data, sensory data, employment-related information and inferences drawn from personal information.
Empower does not sell your personal information. This includes the personal information of minors, as defined by law.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Subject to applicable exemptions in the CCPA, you have the right to request that we disclose certain information to you about our collection of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, to the extent required by the CCPA, we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Even after we have responded to your request, we will maintain a record of your deletion request for our own recordkeeping and compliance purposes for at least 24 months.
We may deny your deletion request if the information is necessary for us or our service provider(s) to:
To submit a request to exercise the right to know or the deletion right described above, please submit a verifiable consumer request to us by emailing us at Participant_services@empower-retirement.com or calling us at 855-756-4738. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. Do not include any confidential information in any e-mail that you send pursuant to this paragraph.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must include sufficient detail that allows us to properly understand, evaluate, and respond to it.
When making a request, in order to maintain the security of your personal information and verify your identity, we may require you to call our service center or log in to your account to answer a few identity-related questions, including providing additional information about yourself. We may deny your request in the event that any exemptions in the CCPA are applicable to your request or we are not able to verify your identity.
We will confirm receipt of a request to know or a request to delete as required by applicable law. Such confirmation will include our verification process and when you should expect a response.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt or as required by law. If we require more time (up to 45 additional days), we will inform you of the reason and extension period in writing. We will deliver our final response by mail.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we will not comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. To the extent prohibited by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.